By opening or maintaining a trade account with Carter Lewis Trade Showroom, you acknowledge and accept the following terms. Carter Lewis reserves the right to decline or close an account at its sole discretion. An application must be completed in full and approved by Carter Lewis before an account can be opened. 

All purchases made by trade members through Carter Lewis are considered non-cancelable. Payment in full, including freight charges, must be made before orders are placed with the manufacturers. Shipments will only be sent to verified freight receivers. Trade members are responsible for all fees related to receiving, inspecting, and delivering the goods. It is important to inspect all goods within 48 hours of the signature date on the bill of lading, as no freight claims will be accepted after that time.

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Requirements to Open a Carter Lewis Trade Account:

To open a trade account with Carter Lewis, you must currently provide or specify interior design products and services under a business name registered with the state government of your location. Providing the following documentation will expedite the account opening process:

• State resale tax certificate

• State or federal business registration form

• Proof of business banking account or copy of a voided check

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Payment Options for Carter Lewis Invoices:

• Online payment methods include credit card, bank transfer, or check by email.

• Credit card payments are subject to a 3.1% convenience fee.

• Bank transfers are subject to a 1.2% fee.

• Emailing a picture of a completed check (front and back) is free. Please ensure the check picture is clear, level, and includes approximately 1" outside the border of the check. Carter Lewis will print out the check and make a mobile deposit, eliminating the need to send the original check.

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Furniture and Accessories, Special Orders:

• Orders will not be submitted to vendors until full payment, including freight and COM form (if applicable), is received.

• Prices are valid for ten (10) calendar days, as manufacturers retain the right to change prices at any time.

• Special order cancellations are subject to the manufacturer's discretion, and orders in production are generally non-cancelable.

• Ship dates provided are estimates and may be subject to change by the manufacturer. Any shipping changes or backorders will be communicated to you.

• Furniture orders cannot be checked by Carter Lewis until one week after the deposit is received.

• Careful consideration should be given when making selections based solely on photographs or electronic media. Photographs may not accurately represent colors, finishes, or textures. It is advisable to verify measurements for proper furniture fit.

• Special orders are non-returnable, and freight charges are billed at 8% for furniture and 15% for special order accessories, artwork, and lighting, unless otherwise specified at the time of order. Freight charges are subject to change and will be reflected on your invoice.

 

Receiving and Delivery:  

Carter Lewis is responsible for collecting payment for freight charges only. The trade member is responsible for receiving, inspecting, deluxing, and delivering the goods. We strongly recommend using a trusted furniture receiver who will promptly open and inspect all items upon receipt or sign the bill of lading with the notation, "Subject to Inspection." It is crucial to photograph every box/container if there is any sign of damage. Within 48 hours of receiving the goods, detailed pictures of any freight damage must be sent to Carter Lewis.

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Carter Lewis assumes full responsibility for damaged merchandise, including filing claims, arranging for replacement parts or repairs, and liaising with the freight carrier and manufacturer.

If needed, Carter Lewis can assist in finding a reputable receiving and delivery service for your project location. Please refer to the Carter Lewis Policy For Furniture Shipping to a Receiver for more information.

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Warranty Repair & Service:

Carter Lewis upholds and enforces all manufacturers' warranties for products purchased through us. Generally, warranties cover fabrics and finishes for one (1) year. For furniture with COM fabrics, the warranty is provided by the fabric company. Both furniture and fabric manufacturers exclude normal wear and tear and improper application of fabric from their warranties. If you have any questions regarding the warranty of a product, please inquire before placing an order. For a warranty to be enforceable when a product is in the customer's home awaiting repair or replacement, the Carter Lewis invoice must be paid. We prioritize customer satisfaction, and our reputation and relationships with vendors ensure that. Upon delivery, it is assumed that the product was received in perfect condition unless otherwise noted on the delivery ticket. If a request for inspection or service is made after the product has been placed, the designer must first inspect the customer's complaint. To initiate the repair process, a Carter Lewis Warranty Repair Form must be submitted.

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Fabrics:

Carter Lewis acts as an agent for the leading fabric manufacturers in the industry. We offer all fabric lines at wholesale pricing plus 10%. You have the option to open your own account with each manufacturer and be billed directly, accessing all the manufacturer's services through their website. Alternatively, you can purchase fabrics through Carter Lewis at cost plus 10% for service, shipping, and handling. For a comprehensive list of manufacturers, their brands, and their websites, please visit CarterLewistrade.com.

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Wallcoverings:

Discounts on wallcoverings vary by company due to different pricing structures. Carter Lewis does not accept returns for excess wallcovering. Only wallcovering with defects may be returned.

Return Policy – Special orders cannot be returned. If you wish to return any merchandise purchased from our inventory, it will be subject to a 35% re-handling charge. Returns must be approved by the showroom manager for furniture and accessories and by customer service for window coverings. Upon approval, a return authorization number will be issued. Items are considered sold once the designer has marked them as sold and they are removed from our sales floor.

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Fabric Memo Sample Policy:

Part of Carter Lewis's services includes providing memo sample availability from many vendors on display. However, due to the costs associated with maintaining inventory on memo sampling in showrooms across the U.S., fabric vendors limit the quantity of individual patterns they supply to Carter Lewis for the memo library. We kindly request that you make diligent memo requests by only requesting an efficient amount of samples.

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Non-Fabric Sample Check-Out Policy:

Carter Lewis allows customers to check out non-fabric samples free of charge for 48 hours, unless special arrangements have been made with showroom personnel for an extension. Our ability to conduct business depends on the availability of samples for our customers. We invest significantly each year in new samples to ensure freshness and organization.